McDonald’s has roped in Aarti Kapoor as its new director of global HR operations and service delivery. Based in Hyderabad, she will spearhead efforts to enhance HR processes and deliver consistent, high-quality support across the company’s global workforce.
In her new role, Kapoor will focus on strengthening core HR capabilities while driving scalable, people-centric transformation. Her appointment signals McDonald’s continued investment in building agile HR systems that support its inclusive and high-performance culture.
She will oversee HR service excellence and help improve global operational models. The goal is to streamline processes, enhance employee experience, and align HR functions closely with business needs.
Prior to this, Kapoor was associated with Adani Group as its VP-people enablement & service delivery.
With over 20 years of experience in human resources and operational leadership, Kapoor’s expertise lies in global service delivery, workforce strategy, and digital transformation. Her professional journey includes leadership roles at major brands such as PepsiCo, Amazon, and American Express. At each organisation, she played a key role in implementing innovative HR frameworks, upgrading digital systems, and promoting diversity and inclusion initiatives.
An alumna of the Indian Institute of Management (IIM) Indore, Kapoor is a certified Six Sigma Black Belt. Her background blends analytical precision with strategic vision, making her ideal to steer perations towards greater efficiency and employee satisfaction.
“At McDonald’s—a brand synonymous with connection, service, and global impact—I’m inspired by the opportunity to reimagine how we deliver exceptional employee experiences at scale,” said Kapoor in her LinkedIn post. “Our mission is to foster a culture where every employee feels empowered, valued, and fully equipped to drive innovation and great experience,” she added.
This appointment reflects McDonald’s broader push to modernise its internal systems and invest in talent that can lead transformative change across borders.
