Hero Housing Finance operates in a sector where most employees serve customers directly. That changes the nature of the HR…
Browsing: HR Perspectives
In technology services, talent is the product. Birlasoft delivers digital transformation, cloud services and enterprise technology to clients across industries,…
Merck Life Science sits at the intersection of science, technology and commerce, supplying the tools, materials and services that enable…
IIFL Finance is a branch-led lending business operating at scale across India, with a workforce that is largely frontline, customer-facing…
Indo National has been manufacturing batteries in India for more than five decades under the Nippo brand, with Japanese discipline…
Nippon Koei is a Japanese engineering consultancy with deep roots in infrastructure development across Asia. In India, its work spans…
Titan shaped much of Raj Narayan’s leadership journey. Over decades as a people leader across industries and organisations, he observed…
Piramal Finance is a young NBFC with ambitions that do not behave like one. It has scaled rapidly across sales,…
Pitney Bowes has been in business for over a century, which, in technology terms, is an almost implausible longevity. It…
Hafele is a century-old German company specialising in precision engineering, hardware fittings and furniture systems, with a significant presence in…
Diversified manufacturing groups present HR with a particular kind of complexity. Businesses within the same conglomerate operate in entirely different…
Hospitality presents unique talent challenges. Operations run 24/7, 365 days a year. Work-from-home is rarely an option—employees must be present…
Some organisational transformations happen by design. Others happen because circumstances demand it. Livpure’s journey involved both—a post-COVID realisation about adaptability…
Hospitality sells experience, not inventory. Rooms can be standardised; service cannot. As Indian hotel chains expand into metros, pilgrimage towns,…
In asset-heavy organisations, talent strategies fail not because assets age—but because people systems do. Workforces span corporate offices and construction…
Industrial technology companies occupy a peculiar position. They operate at the intersection of digital, physical and industrial systems—where software meets…
Consumer durables occupy peculiar territory. Products have long replacement cycles, brand loyalty matters immensely, and distribution requires deep understanding of…
Technology consulting operates at brutal velocity. Client expectations shift mid-engagement, technology stacks evolve quarterly, and delivery models reinvent themselves annually.…
Insurance is peculiar. Unlike technology companies that sell innovation or consumer goods firms that sell aspiration, insurance companies sell promises—commitments…
Consumer companies have long mastered the art of understanding customers—their preferences, pain points, moments of delight and frustration. However, when…
Banking, financial services and insurance operate under constraints that most industries never encounter. Regulatory frameworks are non-negotiable, compensation structures are…
Retail and hospitality operate on thin margins where employee experience directly translates to customer experience. A disengaged sales associate, an…