At JPMorgan Chase, the fear of artificial intelligence (AI) replacing jobs is giving way to something more practical — AI helping employees save time on year-end performance reviews. According to a report by the _Financial Times_, the bank is allowing staff to use its in-house chatbot to assist in drafting evaluations, traditionally one of the most time-consuming HR tasks.
The tool offers employees a shortcut: input key details or prompts, and the chatbot generates text that can be refined and submitted. While the system isn’t mandatory, it’s gaining traction among employees eager to streamline the process of writing reviews and setting goals.
The potential benefits are clear. For instance, what used to take an hour—such as drafting goals and objectives for the next year —could now be done in just over 30 minutes. Additionally, standardised AI-generated feedback may help minimise perceptions of favouritism or bias, an ongoing concern in performance evaluations.
However, JPMorgan has set clear boundaries. The bank stated that AI cannot be used for salary or promotion decisions, and employees remain fully responsible for final submissions — meaning they can’t simply copy and paste without review.
Jamie Dimon, CEO, JP Morgan Chase, has previously highlighted that JPMorgan’s $2 billion annual investment in AI has already paid for itself, in part by improving efficiency and reducing headcount. For now, at least, JPMorgan’s experiment with AI in performance management seems less about replacement — and more about rewriting how work gets done.
