A corporate attempt to give a boost to workplace satisfaction through enhanced pantry services has ended in disappointment, with management deciding to discontinue a premium beverage facility after just two months of its introduction.
The company, previously criticised for its outdated coffee machines and low-quality offerings, had partnered with Nestlé from 1 April, 2025. The goal was to boost morale by installing new machines that served a variety of high-end drinks. Employees could enjoy cold coffee, iced tea, chilled chocolate drinks, tomato soup, and hot chocolate. The idea was to ensure the employees felt more welcome n rejuvenated. However, the result was contrary to expectations.
Instead of using the machines in moderation, employees ended up overdoing their coffee breaks. There was chaos with workers crowding around the machines, consuming several cups at a time. Some even went to the extent of blocking access for others. This led to ingrouping and formation of camps within teams.
The supplies of premix meant to last for months got over in just a few weeks. Even multiple refills a day couldn’t meet the demand. With consumption surging and coffee breaks getting extended work was adversely affected. Additionally, meetings were delayed and productivity dropped.
Those working the late shifts were left with no beverage. Dissatisfaction mounted and costs rose. The management was forced to discontinue the premium coffee service. The old coffee system is back. While some employees are disappointed others did not find it surprising.
This is an example of how good intentions can actually backfire without relevant controls in place.
1 Comment
Instead of stopping the service, may be you can charge a minimum amount for the beverages offered , at a concessional rate.
anything given @ free of cost has no value”.