What is the hub-and-spoke model? The hub-and-spoke model is a way of organising systems around one central point, the hub,…
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What does ‘cultural intelligence’ mean? Cultural intelligence, often called CQ, refers to the ability to work effectively across different cultural…
What does ‘at-will employment’ mean? At-will employment is an American employment practice under which either the employer or employee can…
What is the meaning of ‘upward conversations’? For decades, knowledge in organisations flowed from top to bottom. Experience was presumed…
What does ‘executive courage’ mean? Executive courage is the capacity to take difficult decisions in the face of risk, uncertainty,…
What does “Looking around the corner” mean? “Looking around the corner” describes the ability to anticipate what is coming next,…
What does ‘strategic defiance’ mean? Strategic defiance is the deliberate and calculated act of challenging authority, norms, or established systems…
What does the Sakai Principle mean? The Sakai Principle, a term sometimes used to describe group dynamics at work, refers…
What does ‘contextual intelligence’ mean? Contextual intelligence is the ability to understand the environment around you, interpret its dynamics, and…
What is resenteeism Resenteeism describes a workplace pattern in which employees stay in roles they find unfulfilling, leading to growing…
What is the Pike Effect? The Pike Effect describes a psychological pattern in which repeated failure discourages individuals from trying…
What does it mean? Capability DNA refers to the distinctive mix of skills, behaviours, mindsets, and cultural traits that determine…
What is career cushioning? Career cushioning is the practice of employees discreetly preparing backup options in case of job loss…
What is the golden age of the silver worker? The golden age of the silver worker refers to a period…
What is the shadow AI workforce? The shadow AI workforce describes employees using AI tools outside of formal company policies…
What are anti-perks? Anti-perks are benefits that sound appealing but turn out to be useless, inconvenient, or even harmful. They…
Who are antifragile workers? Antifragile workers do not just cope with change—they use it for self-growth. Such workers adapt quickly,…
What is SBA? Skills-based architecture (SBA) is a modern HR framework that organises work around skills rather than static job…
What are geo-fluid models of work? Geo-fluid work models allow employees to work seamlessly across locations, roles and time zones…
What is Schrödinger’s labour law? In quantum theory, Schrödinger’s cat is both alive and dead until someone opens the box…
What is rotating facilitation? Rotating facilitation is the practice of sharing meeting or workshop leadership amongst team members, rather than…
What is beatification? Beatification, in HR terms, is the process of recognising and honouring employees who exemplify company values—elevating them…
What are headwinds? Headwinds refer to obstacles or forces that slow progress. In business and HR, they are challenges—economic downturns,…
What is the Dunning-Kruger Effect? The Dunning-Kruger Effect is a cognitive bias where individuals with limited competence overestimate their abilities,…
What is diversity fatigue? Diversity fatigue refers to the exhaustion, frustration, or disengagement that occurs when employees or organisations feel…
What are new-collar jobs? New-collar jobs are technology-driven roles that prioritise skills, adaptability, and digital fluency over traditional college degrees.…