ServiceNow has laid off hundreds of employees as part of an organisational restructuring aimed at aligning talent priorities with its growing focus on artificial intelligence (AI).
While the company did not publicly announce the workforce reduction, reports of job cuts had been circulating across professional networks and online forums in recent weeks. Employees and former staff members indicated that the layoffs affected multiple functions, including solution consulting, sales, product marketing, and learning and development.
A source familiar with the matter has reportedly confirmed that the enterprise software company had eliminated a three-figure number of roles. The move comes amid broader changes across the technology sector, where organisations are increasingly reassessing workforce needs in response to AI adoption, evolving business priorities and pressure to maintain operational efficiency.
In a statement addressing the development, ServiceNow said it regularly reviews its organisational structure to ensure that employees are aligned with strategic business requirements. The company emphasised that advancements in AI are already improving productivity within its own operations and influencing how teams work.
At the same time, ServiceNow indicated that it continues to invest in new capabilities and recruit talent with expertise in AI-related areas. The company stated that its approach is focused on balancing investments in future skills with disciplined headcount management, with the goal of maintaining overall workforce stability by year-end.
The latest workforce changes have sparked speculation about the factors driving the decision. Industry observers point to a combination of forces, including the productivity gains enabled by AI technologies, the need to optimise operating expenses, and the integration challenges that often follow strategic acquisitions.
ServiceNow has been actively expanding its AI portfolio and strengthening its market position through investments and acquisitions, increasing the importance of ensuring that workforce capabilities align with emerging business priorities.
The development reflects a wider trend across the technology industry, where companies are not only reducing roles in selected areas but also redirecting hiring efforts towards skills linked to AI and digital transformation. According to data compiled by Layoffs.fyi, more than 1,17,000 employees across 178 technology companies have been affected by layoffs globally so far in 2026.
